Frequently Asked Questions
Everything you need to know about luxury fashion and service at Marc Gebauer.
Are all products on Marc Gebauer authentic?
Yes, every item in our collection undergoes a rigorous multi-step authentication process by our experts to ensure it meets our high standards of quality and 100% authenticity.
How long does international shipping take?
We offer worldwide shipping. Orders are typically processed within 1-2 business days, and delivery usually takes 3-7 business days depending on your location and customs processing.
What is your return policy for luxury items?
We offer a 14-day return window for most items. The product must be in its original, unworn condition with all security tags and original packaging intact to be eligible for a refund.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and bank wire transfers for high-value transactions.
Can I track my order status?
Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to monitor your shipment's progress in real-time.
Do you offer personal shopping consultations?
Yes, our team provides personalized advice for luxury watches and high-end fashion. You can contact our customer service team to schedule a virtual or in-person consultation.